Terms & Conditions

1. Plain-language summary

This summary is for convenience only and is not part of the agreement. Neverfar lets you create AI personas from conversations you provide and chat with them. A persona is a simulation, not a real person, and nothing it says is that person speaking. Neverfar is not therapy, counselling or a crisis service. You must be 18 or older. You are responsible for what you upload and for having the right to upload it. Paid plans renew until you cancel. If something goes wrong, our liability is limited to the extent the law allows. The sections below govern.

2. Acceptance and eligibility

By creating an account or using Neverfar, you agree to these Terms. If you do not agree, do not use the Service. You must be at least 18 years old. You confirm this when you create an account. You may not use the Service on behalf of anyone under 18, and you may not create an account if you are barred from using the Service under applicable law.

3. About Neverfar

"Neverfar," "we," "us" and "our" refer, as applicable, to the Neverfar service or its operator. Where these Terms refer to obligations or liabilities, they apply to Neverfar or its operator, as applicable.

4. What Neverfar provides

Neverfar provides AI-generated persona simulation and conversational functionality. You may provide conversation exports and related information; the Service uses that material to generate a persona and to produce text responses in conversation with you. The Service is text only. Neverfar does not promise that a persona will replicate any person, or that any particular result, likeness, accuracy or experience will be achieved.

5. What Neverfar is not

Neverfar is not healthcare, mental-health treatment, psychotherapy, psychiatry, counselling, grief counselling, crisis intervention, or medical, psychological, relationship, legal or financial advice, and it is not a substitute for any of them. Neverfar does not provide professional advisory services of any kind. If you are in crisis or may be at risk of harm, contact your local emergency services or a local crisis line.

6. AI personas — nature and limitations

Neverfar personas are AI-generated simulations. A persona is not the individual it may represent. Responses are computational outputs generated from information you choose to provide. They do not establish or represent what any real individual actually thinks, feels, remembers, believes, knows, intends, would say or would do, and they must not be interpreted as communication from that individual. We make no guarantee of personality accuracy, behavioural accuracy, likeness accuracy, factual or historical accuracy, emotional accuracy, or of predicting any person's words or conduct. We do not review, verify, approve or supervise individual generated responses.

7. AI and emotional-context risk acknowledgment

You acknowledge that generated content may be inaccurate, fabricated, incomplete, inconsistent, unexpected, offensive, emotionally difficult, distressing, inappropriate or unsuitable for you or your circumstances, and that interacting with a simulation of a real person may be emotionally significant. You decide whether and how to continue interacting, and you may stop at any time. Except where applicable law requires otherwise, Neverfar does not voluntarily assume, and nothing in these Terms or in the Service creates, any obligation on us to monitor your emotional or mental state, to detect crisis or risk, to intervene proactively, to review conversations continuously, or to guarantee moderation, safety or the detection of harmful content.

8. User responsibility and non-reliance

You are responsible for your interpretation of generated content and for your own decisions, communications, relationships, actions and omissions, including any reliance you place on generated content. You should independently verify any information that matters. Do not rely on the Service for medical, psychological, legal, financial, emergency or other consequential purposes.

9. Your content

"Your content" means everything you provide to the Service, including conversation exports, messages, text you enter, images and files, persona information and communications with us. You retain ownership of your content. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display your content solely to operate and provide the Service to you, including generating persona responses. This licence ends when the relevant content is deleted, except for copies retained in routine backups. Neverfar does not sell your content and does not use your content for Neverfar's own foundation-model training. Content processed by third-party AI technology providers is subject to the applicable provider arrangements and data-use terms.

10. Generated output

"Generated output" means content produced by the Service, including persona responses. Generated output is distinct from your content. As between you and Neverfar, you may use generated output for your own purposes, subject to these Terms, applicable law and the rights of third parties (including any rights of the individual a persona may represent). We do not represent that generated output qualifies for intellectual-property protection, that it is unique to you, or that similar output will not be generated for others, and no ownership interest in generated output is assigned or guaranteed.

11. Third-party rights and uploaded material

Only upload material you have the rights, permission or other lawful basis to use and authorize us to process. This includes chat exports, messages, images, names, recordings, personal and copyrighted information. You are responsible for participant permissions required where you live. Uploading includes an age and authorization attestation and acceptance of the Terms and Privacy Policy. We record that action; we do not independently verify each participant’s permission.

12. Persona objection and takedown

If you believe a persona or uploaded material improperly uses your identity, likeness, private information, copyrighted material or other protected rights, write to privacy@neverfar.app with enough detail to identify the material. We may review reports and may remove personas or material, restrict accounts, or take other action we consider appropriate. We do not commit to a response time, to a particular outcome, or to disclosing another user's information to you.

13. Prohibited use

You may not use Neverfar for fraud; malicious impersonation; stalking; harassment; threats; exploitation; any illegal activity; non-consensual intimate content; sexual or sexually explicit content of any kind; any sexual content, abuse or sexualisation involving minors; creating personas of minors; deliberate infringement of intellectual property; presenting persona output deceptively as actual real-time communication from a real person; or other serious violation of anyone's rights. We may investigate, restrict, remove content, suspend or terminate accounts, and report unlawful conduct where appropriate. We do not represent that we detect every violation, and we are not obliged to monitor use proactively.

14. Intellectual property

The Service, including its software, interfaces, designs, text and brand, is owned by Neverfar or its operator or its licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the Service in accordance with these Terms. You may not copy, reverse-engineer, resell or create derivative works from the Service. Nothing in these Terms transfers ownership of your content to us, or of the Service to you.

15. Subscriptions, renewal, cancellation and refunds

Eligible customers can start a free trial on the default monthly plan with a payment method. The current trial duration, subscription price, currency and billing interval are shown before checkout. If no trial is available, payment begins at checkout. Trial offers and prices may change; the terms confirmed at checkout apply to your purchase.

Payments are processed by Dodo Payments, which acts as Merchant of Record for your purchase. Additional purchase terms presented at checkout by the Merchant of Record apply to the transaction.

Unless you cancel before the trial ends, the subscription automatically renews at the price and billing interval confirmed at checkout. Cancel from Account or Billing to stop future renewals. Access continues until the displayed trial or paid-period end date. After that, a subscription is required beyond any remaining preview allowance. Existing conversations remain readable; cancellation does not itself delete them. Retention rules still apply.

Fees are charged in advance for each period. Refund handling is subject to applicable purchase terms, the Merchant of Record's processing, any refund terms presented to you at purchase, and mandatory consumer rights under the law that applies to you, including any statutory right of withdrawal or cooling-off period where that right applies to your purchase. We may, at our discretion, provide a refund or account credit in individual cases; doing so does not create an obligation to do so in other cases.

16. Third-party services

The Service depends on third-party services, including AI technology, hosting, storage, analytics and payments. We do not guarantee the availability, performance, accuracy, security, continuity or continued existence of any third-party service, or any particular output from a third-party provider, and we are not responsible for their acts or omissions except to the extent applicable law requires.

17. Availability, modification, suspension and termination

We may modify, suspend or discontinue the Service or any part of it, and may impose or change usage limits. We do not promise uninterrupted or error-free availability. We may suspend or terminate your access where we reasonably consider it necessary, including for breach of these Terms, suspected unlawful use, risk to others, or where required by law. You may stop using the Service at any time.

18. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or quiet enjoyment. Without limiting that, we do not warrant accuracy, availability, suitability, uninterrupted operation, persona fidelity, or any emotional, psychological, therapeutic, relationship or other outcome. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions this section applies only to the extent permitted.

19. Limitation of liability

To the maximum extent permitted by applicable law, Neverfar or its operator and the protected parties identified in section 25 will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, opportunity, anticipated savings or data, arising out of or relating to the Service.

To the maximum extent permitted by applicable law, and without limiting the above, we will not be liable for emotional distress, psychological effects, emotional dependency, relationship harm, reputational harm or financial harm arising out of or relating to the content generated by a persona, your interaction with a persona, your reliance on generated content, or any decision, action or omission you or anyone else takes on the basis of it, including where generated content is inaccurate, unexpected, offensive or distressing.

Where liability cannot lawfully be excluded but may lawfully be limited, our liability is limited as set out in section 20.

20. Aggregate liability cap

To the maximum extent permitted by applicable law, the total aggregate liability of Neverfar or its operator and the protected parties, for all claims arising out of or relating to the Service, whether in contract, tort (including negligence), statute or otherwise, will not exceed the greater of (a) the total amounts actually paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 110. This cap applies only to liability that may lawfully be capped.

21. Liability that cannot be excluded

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, for wilful misconduct, for death or personal injury caused by negligence where that liability is non-excludable, or under mandatory consumer protection law. Where a limitation in these Terms is not permitted for you, it applies to the fullest extent it is permitted.

22. Indemnification

To the extent permitted by applicable law, you will indemnify and hold harmless Neverfar or its operator and the protected parties from third-party claims, and reasonable costs arising from them, to the extent they arise from: material you provided in breach of section 11; unlawful uploads; infringement of intellectual property; violation of another person's privacy or likeness rights through material you provided; creation of a persona without the rights required by section 11; or your breach of these Terms. This section does not apply to the extent a claim arises from our own breach, and does not apply where indemnity obligations of this kind are unenforceable or unfair against consumers under the law that applies to you.

23. Force majeure

We are not liable for failure or delay in providing the Service caused by events beyond our reasonable control, including infrastructure, hosting, connectivity or third-party provider failures, cyber incidents, governmental action, or natural events.

24. Disputes

Before starting formal proceedings, please contact us at support@neverfar.app and allow a reasonable period, of at least thirty (30) days, to resolve the matter informally.

To the extent permitted by applicable law, claims may be brought only on an individual basis and not as a class, collective or representative action, and any claim must be brought within one (1) year after it arises. These limits do not apply where the law that applies to you does not permit them, and they do not affect rights you have under mandatory consumer protection law, including any right to bring proceedings in the courts of your place of residence.

These Terms do not currently designate a governing law or forum. We may designate a governing law and forum prospectively in an updated version of these Terms, in which case the designation will apply to claims arising after the update takes effect and will not override mandatory rights that apply to you.

25. General

Assignment and successors. We may assign or transfer these Terms, and our rights and obligations under them, in whole or in part, to any person or entity that becomes responsible for operating Neverfar. Your rights under these Terms are not affected by such a transfer. You may not assign these Terms without our consent.

Protected parties. The disclaimers, exclusions, limitations, cap and indemnity in these Terms apply, where legally permissible, for the benefit of Neverfar or its operator, its personnel and contractors, its service providers and licensors, and its successors and permitted assigns. Those parties may rely on them; there are no other third-party beneficiaries.

Severability and reformation. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest of these Terms remain in force.

Survival. Sections 6 to 14 and 16 to 25 survive termination.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.

Notices. We may give notice by email to the address on your account or by posting in the Service. Notices to us go to support@neverfar.app.

Changes. We may update these Terms. Material changes take effect prospectively and we will update the date above; continued use after a change means you accept the updated Terms.

Contact

General and legal: support@neverfar.app · Privacy and persona takedown: privacy@neverfar.app · Deletion requests: delete@neverfar.app